Help
FAQ
Products & ingredients
What are peptides?
Peptides are short chains of amino acids, and a common skincare ingredient. The Peptide Serum, Peptide Eye Cream and Peptide AM/PM Cream each contain Hexapeptide-11, a cosmetic peptide.
Which skin types are NUULA products for?
The serum, eye cream and AM/PM cream are made for all skin types. The Radiant Glow Facial Wash is made for normal and oily skin. The Keratin Hair Mask is for hair, used on mid-lengths and ends.
Will your products suit sensitive skin?
Every skin is different, so we can’t promise they will. All of our skincare contains fragrance, so check the ingredient list and test any new product on a small patch first. If you have a skin condition, ask a doctor before you use it.
Where can I see the full ingredient list?
On every product page, under “Full ingredients (INCI)”. It is the complete list, in the order used on the pack. If you want to know more about a specific ingredient, email support@getnuula.com.
Where do the ingredients come from?
We list every ingredient by its standard INCI name so you can look any of them up. We don’t publish sourcing claims we can’t back up. If you need to know about a particular ingredient, such as an allergy, email us and we will check before you order.
How long until I see results?
It depends on your skin and how often you use the product, so we don’t promise a timeframe. Our products help skin look smoother and feel hydrated. Use them as directed and give a new routine a few weeks. If you are not happy, our 30-day guarantee covers you.
How do I do a patch test?
Put a small amount on the inside of your forearm or behind your ear and wait 24 hours. Stop using the product if you see redness, itching or irritation.
Can I use NUULA with my current routine?
Most people can. Add one new product at a time, so you can see how your skin reacts.
How should I store my products?
Keep them somewhere cool and dry, out of direct sunlight, and close the lid or cap after each use.
Orders & shipping
Where are your products made, and where do orders ship from?
Our products are made in Charlotte, NC, and all orders ship from Charlotte, NC.
How much is shipping?
Shipping is $5 flat. Orders of $75 or more ship free, including the Peptide Collection. The price you see in your cart is the price you pay at checkout, plus any taxes.
How long does delivery take?
Most orders arrive in 5 to 10 business days. That is an estimate, not a guarantee, and carrier delays can add time. We email tracking when your order ships.
Is checkout secure?
Yes. Payment is handled by Shopify’s encrypted checkout. We never see or store your card number.
Returns & support
What if I change my mind?
Email support@getnuula.com within 30 days of delivery with your order number. We refund the price of your products to your original payment method. You don’t need to send anything back. Banks can take 5 to 10 business days to show the refund.
What if my order arrives damaged or wrong?
Email us within 14 days of delivery with your order number and a photo. We will replace it or refund you in full, including shipping.
How do I get in touch?
Email support@getnuula.com or use the contact page. We reply within 1 business day.
