Shipping policy

Last updated: October 16, 2026

Where we ship from

All orders ship from Charlotte, NC, United States.

Shipping rates

Shipping is $5.00 flat on orders under $75. Orders of $75 or more ship free. The shipping price is shown at checkout before you pay, and it is the price you pay. Taxes, where they apply, are added at checkout.

Delivery times

Most orders arrive within 5to 10 business days of being placed. These are estimates, not guarantees. Delivery can take longer during busy periods or because of carrier delays outside our control.

Order confirmation and tracking

You will receive an order confirmation by email right after you order, and a shipping confirmation with tracking details once your order is on its way. If you have not received tracking within a few business days, email us and we will look into it.

Shipping address

Please check your shipping address carefully at checkout. We cannot be responsible for orders delivered to an incorrect address that was entered at checkout. If you notice a mistake, email us as soon as possible and we will do our best to correct it before your order ships.

Damaged, missing or lost orders

If your order arrives damaged, is missing an item, or has not arrived within a reasonable time after the estimated delivery window, email support@getnuula.com with your order number and, for damage, a photo. We will replace the item or refund you.

Contact

NUULA Cosmetics
support@getnuula.com
We reply within 1 business day.