Refund policy

Last updated: October 10, 2026

30-day money-back guarantee

We want you to love your NUULA products. If they are not right for you, email us within 30 days of delivery and we will refund the price you paid for the products in your order. You do not need to send anything back.

How to ask for a refund

1. Email support@getnuula.com within 30 days of delivery. Include your order number and the name of the product.
2. We reply within 1 business day to confirm your refund.
3. We send the refund to your original payment method. Banks and card issuers can take 5 to 10 business days to show it.

What is refunded

The guarantee refunds the price of the products. The original shipping charge is not refunded, except when the order arrived damaged, defective or incorrect (see below). The guarantee applies once per order, and we may decline repeated refund requests from the same customer.

Damaged, defective or incorrect items

If your order arrives damaged, defective or not what you ordered, email us within 14 days of delivery with your order number and a photo. We will send a replacement or refund you in full, including shipping, whichever you prefer.

Cancelling an order

You can cancel an order for a full refund as long as it has not shipped. Email us as soon as you can with your order number.

Skin and hair sensitivity

Every skin is different. Patch test before first use. If a product irritates your skin or hair, stop using it and contact us, and see a healthcare professional if the reaction is serious.

Contact

NUULA Cosmetics
support@getnuula.com
We reply within 1 business day.